Returns & Refunds
Last updated: October 30, 2026
30-Day Returns
You can return any item within 30 days of delivery for a refund, provided it is in its original condition and packaging. Because our products are decorative, we ask that returned trees be unshaped as little as possible and include all original parts.
How to Start a Return
- Email support@sibylm.com or call +1(818) 739-0888 with your order number and the reason for the return.
- We will reply within one business day with return instructions and the return address.
- Ship the item back using a carrier that provides tracking. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Damaged on Arrival
If your tree arrives damaged, contact us within 48 hours of delivery with your order number and a photo of the damage. We will send a replacement or issue a full refund, including shipping, without requiring you to ship the damaged item back in most cases.
Refund Timing
Once your return arrives at our facility, we inspect it within 2 business days and issue your refund to the original payment method. Banks typically post the refund within 5–10 business days after we issue it. Original shipping is free, so refunds are for the item price; return shipping costs are only refunded when the return is our error or the item was damaged.
Non-Returnable Cases
- Items returned after the 30-day window
- Items damaged by use, weather exposure beyond covered-porch use, or improper storage
- Custom-made arrangements, which are built to your specification (but we will still make it right if the piece arrives damaged or does not match what we agreed)
Questions
Not sure your case qualifies? Ask us: support@sibylm.com | +1(818) 739-0888 | contact page.